Return & Refund Policy

Thank you for shopping at our online store. We take pride in the quality of our products and services. Please review our return and refund policy below:

• Non-returnable Items: Please note that all pet food products are final sale and cannot be returned due to safety and hygiene standards.

• 30-Day Refund Window: If you are not completely satisfied with your purchase, excluding pet foods, you may request a refund within 30 days of receipt. To initiate a refund, please contact our customer service team with your order details and the issue you’ve encountered.

• Missing Packages After Delivery: Our responsibility for your package ends once it is delivered. If a package is missing post-delivery, we regret that we cannot issue a refund. We advise you to contact the shipping service directly to file a claim for the missing package.

• Lost in Transit: If your package is lost in transit, we offer you the choice of a full refund or a reshipment of your order at no additional cost.

• Damaged Items: In the event that you receive a damaged item, please inform us immediately. We will require photographic evidence of the damage to process a replacement or refund.

• Cancellation: Orders can be cancelled within 24 hours of placement, provided they have not been shipped. If your order has already been dispatched, we will treat it as a return.

For any further assistance, please reach out to our customer support. We are here to help!

Updates to This Policy

We may update or modify this Policy from time to time, and when we do, we will post the revised Policy on the HAPPYPETMART website. We may also communicate material changes in this Policy to you by e-mail notification. We encourage you to review this policy prior to any use of the HAPPYPETMART website to stay informed about our collection, use, and disclosure of personal information. Your continued use of the HAPPYPETMART website constitutes your agreement to the Policy, as modified or revised.